gomk8 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how gomk8 ("gomk8", "we", "us", or "our"), operator of the online gaming platform accessible at gomk8.win, collects, uses, discloses, stores, and protects personal data submitted by or collected from users ("you", "your", or "Player") of the gomk8 platform. This Policy applies to all gomk8 products and services, including the gomk8 Casino, sportsbook, slot games, Fisher Game titles, the gomk8 Login portal, account management tools, and payment processing functions.

This Policy is incorporated into and forms part of the gomk8 Terms & Conditions. By accessing or using the gomk8 platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not consent, you must discontinue use of the gomk8 platform and may request account closure by contacting our support team.

gomk8 operates under an international gaming authority licence. Our data handling practices are designed to meet the data protection obligations required under that licensing jurisdiction. Players in Malaysia should note that the Malaysian Personal Data Protection Act 2010 (PDPA) may also be of relevance to certain data processing activities involving Malaysian residents, and gomk8 endeavours to process personal data in a manner consistent with PDPA principles.

2. Personal Data We Collect

gomk8 collects the following categories of personal data from players:

Category	Examples
Identity Data	Full legal name, date of birth, national identification number, passport or MyKad copy (for KYC verification)
Contact Data	Email address, mobile phone number, residential address (including city — e.g. Kuala Lumpur, Penang, Johor Bahru)
Account Data	Username, hashed password, account preferences, communication preferences, game history
Financial Data	Deposit and withdrawal transaction records, payment method identifiers (e.g. Touch 'n Go, Boost, Maybank2u account references), MYR wallet balance history
Technical Data	IP address, device type, browser type and version, operating system, time zone, session tokens
Usage Data	Pages visited on gomk8.win, game sessions played, bets placed, login timestamps, navigation paths
Communications Data	Records of live chat, email, or support ticket exchanges with the gomk8 support team

gomk8 does not collect raw payment card numbers. Card and banking transactions are processed exclusively through certified third-party payment gateways, and only anonymised transaction references are retained by gomk8.

3. How We Collect Your Data

gomk8 collects personal data through the following means:

• Direct submission: Information you provide when creating a gomk8 account, completing identity verification (KYC), contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the gomk8 platform, through server logs, cookies, session tracking, and analytics tools.
• Third-party sources: Identity verification data from KYC document verification services; fraud prevention signals from anti-fraud and AML screening providers; payment confirmation data from our payment processing partners.

4. How gomk8 Uses Your Personal Data

gomk8 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your gomk8 account, including processing your gomk8 Login credentials and account settings.
• Service delivery: Enabling access to all gomk8 products — casino, sportsbook, slots, and Fisher Game — and processing your bets, deposits, and withdrawals in MYR.
• Identity verification (KYC): Verifying your age (minimum 21 years), identity, and source of funds in compliance with our licensing obligations and anti-money-laundering requirements.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the gomk8 platform.
• Legal and regulatory compliance: Meeting obligations imposed by our international gaming licence, including record-keeping, reporting suspicious activity, and responding to lawful requests from regulatory or law enforcement authorities.
• Customer support: Responding to your enquiries, resolving disputes, and processing complaints submitted to the gomk8 support team.
• Platform improvement: Analysing aggregated usage data to improve game performance, navigation, and the overall gomk8 player experience.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to such communications. You may opt out at any time through account settings or by contacting support.
• Responsible gaming: Monitoring account activity to identify signs of problem gambling and applying responsible gaming tools where appropriate, in accordance with our Responsible Gaming Policy.

5. Legal Basis for Processing

gomk8 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — operating your gomk8 account, processing transactions, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC, AML, and licence conditions.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where our interests do not override your rights and freedoms.
• Consent: Processing for optional marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time.

6. Sharing of Personal Data

gomk8 does not sell your personal data to third parties. We share personal data only in the following limited circumstances:

• Service providers: Third-party processors engaged to perform services on our behalf, including payment processors (Touch 'n Go, Boost, Maybank2u, DuitNow, FPX, CIMB, GrabPay), KYC verification providers, IT infrastructure and hosting providers, and customer support platform providers. All such processors are bound by data processing agreements and may only use your data for the specific purpose for which they were engaged.
• Game content providers: Certified game studios (e.g. live dealer studios, slot providers) may receive limited technical session data to deliver game content. These providers do not receive your identity or financial data.
• Regulatory and law enforcement authorities: Where required by our licensing authority, applicable law, court order, or lawful government request, gomk8 will disclose personal data to relevant authorities.
• Business transfers: In the event of a merger, acquisition, or sale of gomk8 assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

7. Data Retention

gomk8 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. As a general guide:

• Account and transaction data is retained for a minimum of five (5) years from the date of account closure, in accordance with AML record-keeping obligations under our gaming licence.
• KYC verification documents are retained for the same minimum period following account closure.
• Marketing preferences and communications history are retained until you opt out and for a reasonable period thereafter to maintain a suppression record.
• Technical logs may be retained for shorter periods (typically 12–24 months) unless required for a specific investigation or legal matter.

8. Data Security

gomk8 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting internal access to personal data, regular security assessments, and mandatory security training for all personnel with access to player data. Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. gomk8 cannot guarantee absolute security and players should take appropriate measures to protect their own gomk8 Login credentials.

9. Cookies & Tracking Technologies

The gomk8 platform uses cookies and similar tracking technologies to operate correctly and improve your experience. The types of cookies used include:

• Essential cookies: Required for the gomk8 platform to function — session management, authentication tokens, and security features. These cannot be disabled without impairing platform functionality.
• Functional cookies: Storing your preferences such as language settings and game display options.
• Analytics cookies: Collecting anonymised usage data to help us understand how players interact with the gomk8 platform and identify areas for improvement. This data is aggregated and does not identify individual users.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent the gomk8 Login and core platform features from functioning correctly.

10. Your Data Rights

Subject to applicable law and regulatory limitations, you have the following rights in relation to your personal data held by gomk8:

• Right of access: Request a copy of the personal data gomk8 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to retention obligations imposed by our licensing authority and applicable law.
• Right to restriction: Request that we restrict processing of your personal data in certain circumstances.
• Right to object: Object to processing based on legitimate interests, including direct marketing.
• Right to data portability: Request a copy of your data in a structured, machine-readable format where processing is based on consent or contractual necessity.

To exercise any of these rights, please contact the gomk8 support team. We will respond to verified requests within 30 days. Identity verification will be required before any data access, correction, or deletion request can be processed.

11. Minors

The gomk8 platform is strictly intended for individuals aged 21 and above. gomk8 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, that data will be deleted and the associated account closed immediately. If you believe a minor has created a gomk8 account, please contact our support team immediately.

12. International Data Transfers

gomk8's servers and service providers may be located in jurisdictions outside Malaysia. By using the gomk8 platform, you acknowledge that your personal data may be transferred to, stored in, or processed in countries other than Malaysia, including the jurisdiction in which our gaming licence is held. Such transfers are subject to appropriate contractual protections to ensure your data receives a standard of protection consistent with this Policy.

13. Changes to This Privacy Policy

gomk8 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or an in-platform notification. The updated Policy will be published on gomk8.win with a revised "Last updated" date. Your continued use of the gomk8 platform following publication of material changes constitutes acceptance of the revised Policy.

14. Contact & Data Enquiries

For any questions, requests, or complaints relating to this Privacy Policy or gomk8's handling of your personal data, please contact the gomk8 Data team via:

[email protected]

Our support team is available 24 hours a day, seven days a week. Privacy-specific enquiries will be escalated to the appropriate team member within one business day.